Refund Policy

If you have purchased merchandise or physical products directly from the FabricCare101 store, our return policy lasts 21 days. You have 21 days from the date your package arrives to contact us and request an exchange or a refund.

Once your return is requested and approved by our support team, the package must be shipped back to us within 7 days, or the return request will be voided.

Eligibility for Refunds & Exchanges

We want you to be happy with your FabricCare101 items. You are fully eligible for a refund (instead of an exchange, if you prefer) if your product meets any of the following criteria:

  • The product arrived defective or damaged.
  • The package was delivered more than 3 days late beyond the estimated delivery window.
  • The item you received is a different size or color than what you ordered due to an error on our end.

Important Return Instructions

Please DO NOT send your purchase back to the manufacturer or any "From" address listed on your package.

We must approve your return first. You will need to send us an email to request the correct return facility address based on your specific geographic location.

Shipping Your Return

To initiate a return, please send us an email via our Contact page to receive the correct return address details.

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.
  • Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Tip: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Late or Missing Refunds

If your return has been processed but you haven’t received a refund yet, please follow these steps:

  1. Check your bank account again to ensure the funds have not cleared.
  2. Contact your credit card company. It may take some time before your refund is officially posted to your statement.
  3. Contact your bank. There is often a standard processing time (usually 3-5 business days) before a refund is posted.

Still Need Help?

If you’ve done all of this and you still have not received your refund yet, please contact our support team:

📧 Email: contact@fabriccare101.com